Shipping policy
Shipping Policy
Processing Time
All orders are processed within 1–3 business days after receiving your order confirmation email. You will receive another notification when your order has shipped.
Please note: During high-volume periods (sales, holidays, new product launches), processing times may be slightly longer.
Shipping Rates and Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout.
Estimated delivery times (within the U.S.):
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Standard Shipping: 3–7 business days
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Expedited Shipping: 2–3 business days
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Overnight Shipping: 1 business day
Delivery times are estimates and may vary depending on your location and carrier delays beyond our control.
Domestic Shipping
We currently ship to all U.S. states and territories. Orders are shipped via USPS, UPS, or FedEx, depending on your selection at checkout.
International Shipping
We offer international shipping to most countries. Shipping costs and delivery times vary by destination and will be calculated at checkout.
Customers are responsible for any customs duties, taxes, or import fees charged by their country.
Order Tracking
Once your order has shipped, you will receive an email with tracking information. Please allow up to 24 hours for tracking updates to appear.
Shipping to P.O. Boxes
We can ship to P.O. boxes using USPS. Expedited and overnight services may not be available for these addresses.
Lost or Damaged Packages
We are not responsible for packages lost or damaged in transit. However, if your order arrives damaged, please contact us within 7 days of delivery at [your email address] with photos of the damage, and we’ll work to resolve the issue.
Incorrect Shipping Information
Please double-check your shipping address before completing your order. We are not responsible for packages delivered to incorrect addresses provided by the customer.
Contact Us
If you have any questions about shipping or special delivery requests, please contact us at:
📧 shipping@ecobrandsgroup.com
📞 303.258.1611