Customer Help Center

We ship everywhere in the world. If for some reason you do not see your country listed in our shipping drop down menu on your checkout page then please send us an email to info@alchemygoods.com and we will look into it for you. 

To check the status of your order, please check your inbox for the Order Confirmation Email or Shipping Confirmation Email (if it has shipped). 

If your Tracking Information says that your order has been delivered, but you cannot find it on your door step then please wait 48 hours for the package to arrive. Sometimes the delivered notification is off by a couple of days. If you still do not see your package within 48 hours of your Tracking Information saying that it has been delivered then please send an email to info@alchemygoods.com and we will help you track down your order. 

After you place an order with us, you will receive an Order Confirmation email from us. Once your order is fulfilled by our Shipping Department, then you will automatically receive a Shipping Confirmation Email that includes a tracking number for you to track your package. 

*If you do not see any emails from us in your inbox then please check your Spam Folder.

Alternatively, you can login to your Alchemy Goods account by clicking here to see the status of your orders. 

If you have not received a Shipping Confirmation Email then please find your Order Confirmation Email and click the link on the email that says, "edit or cancel your order." 

If your order has already shipped then you will need to return the item when you receive it and place a new order either after you return the original one or before (your choice). 

If your order has not shipped then you please locate the Order Confirmation email  in your inbox that was sent when you placed your order and find the link that says, "edit or cancel your order." 

If the discount code is still valid and you have just placed your order, then all you need to do is find your order confirmation email in your inbox and  click the "edit or cancel the order" link in the email. After the order is cancelled, you can reorder the item and use the discount code at checkout. 

If the discount code is not valid anymore, then please send us an email at info@alchemygoods.com and we will assist you. 

We have a 30-day return policy for items purchased in our store or on our website. You may return an item within 30 days for a full product refund, so long as it’s in saleable condition.

If you have purchased an item from one of our retailers we will ask you to return the item to them.

***Please Note: Shipping Fees that you initially paid are non-refundable.

To begin the return process, please click here.

Yes! Click here to learn how to return or exchange an item and begin the process.

At Alchemy Goods, we stand behind our products and provide all of our products with a Limited (Second) Lifetime Warranty. We'll repair any original manufacturing or material defects for free. *Wear and tear, user error, and modifications are not covered under our warranty. 

To submit a warranty request, please submit the following to warranty@alchemygoods.com with the Email Subject: Alchemy Goods Product Repair - [Your Product's Name]:

1) Your First & Last Name

2) Your Shipping Address, City, State, and Zip Code

3) Your Phone Number

4) Your Email Address

5) Your Order Number from our store* (formatted: ####-S). If you purchased from one of our retailers then please include the retailers name. 

6) Product Name

7) How long have you had this product?

8) Please describe the damage to your product. The more detailed you are, the better we will be able to determine repair potential for your product. 

9) Pictures of product with highlighted points of damage 

Once we have corresponded with instructions, you can send in your product to the address specified for repair. If your product qualifies under warranty for repair or replacement, your only responsibility is to get the product to us after we provide you with your RMA number.

We’d be happy to help! If you email warranty@alchemygoods.com with your address and a description of what you need, we can mail a replacement key clip or buckle to you.

Male buckles are easily replaceable at home, but female buckles usually require some sewing.

At this time, we do not accept donations from individuals. If you would like to donate bike tubes then we encourage you to reach out to your local bike shop and see if they work with us as a recycling partner. If they do not, then tell them about what we do and let them know that they maybe reach out to us to learn more about becoming a recycling partner. 

Since our products are made from reclaimed materials, each of our products is unique. Some products will have markings from the inner tubes that end up on the outside of the bag. We think this is a great way to highlight the reclaimed nature of our products and show your commitment to upcycling and sustainability.

Durable? Weather-Resistant? Bomb-proof? You betcha.

All of the materials we use are very resilient and durable materials. Your Alchemy Goods bag or accessory will last for years.

Good question. We don’t seal the seams of our bags. In very extreme conditions, it is possible for some water to leak into the outer compartments of the bag or through the stitching, so we don’t market them as being waterproof.

Do not jump in a pool or the ocean, but other than that you will be covered from the elements whether it's hailing, snowing, misting, or raining cats and dogs.

Also, Our Waxed Canvas and Denim lines are fully weather resistant to keep you looking composed even in nasty weather.

Our bags contain no PVC. As far as other toxic elements, everything we use is considered safe under the FDA GRAS (Generally Recognized As Safe) Guidelines.

Our messenger bags and backpacks will accommodate a number of different laptops. As memory goes up and computer size goes down there may be a number of additional devices that fit into our bags.

In general, our Pike Messenger will fit up to a 15” laptop and the Dravus Messenger will fit up to a 17” laptop. Thicker laptops are usually harder to fit than slimmer models. You can see the actual dimensions for each bag on our website; you can look up (or measure) your laptop and compare.

Our bags will accommodate slightly wider laptops and tablets, but a little depth capacity is lost as a consequence.

Other laptop capable products include:

Jefferson Messenger Waxed Canvas

Haversack Messenger

On a few of our messenger bag styles that are intended for more active use, we include anchors for a T-Strap. This is an additional load stabilizing strap that runs from the main strap down to the corner of the bag. It prevents it from walking around to the front of your body when riding and stabilizes larger and heavier loads. The T-Strap is included with the Dravus and is available as an add-on item for the Pike and Haversack, which include the anchor points needed to mount a T-Strap.

Please see the following sizing chart and measurement instructions. If you are giving a belt as a gift, you can measure the length of another belt that you know fits the recipient.

The Ballard Belt has a changeable buckle. You simply unsnap the belt on the back side, slide the keeper and the buckle off, and replace it with the new one. The keeper fits in between the two snaps and is held in place there. Please email us if your belt keeper has broken and we can send out a replacement.

The Delridge Belt has a Clamp style, Slider buckle that can be replaced by pulling up in the tooth plate or the small loop on the end of the belt.

You can use our Store Locator to find a shop nearby that carries our products. In some situations, stores may not carry all products or sizes. Calling before visiting a shop will be the best way to determine their stock and availability. If your local store doesn't have what you are looking for, they can place the order with us to be picked up close to you.

*If you have a store or know of one that would be a good fit for Alchemy Goods products send us an email to sales@alchemygoods.com with some information about the store.

At Alchemy Goods, we do not make individual custom items. However, our sister brand - Ecologic Designs - makes custom promotional items for businesses. If you are looking to have a minimum of 100 piece order made of a custom bag or promotional item then please visit Ecologic Designs website, here.

Our manufacturing lead times and shipping times vary from product to product and season to season. If you see that a product is out of stock on a product page then please enter your email into the field provided on the product page and we will contact you by email when the product is back in stock.

Alchemy Goods products are made to be durable and easy to care for, so they don’t need much attention.

You can spot clean your bag with a rag and some warm, soapy water. We also advise using an eco-friendly cleaner, like Simple Green to cleanse the bag or remove any odors. If the inside gets really dirty, you can turn it inside out, being careful to secure the straps, and machine wash it on a gentle cycle with mild detergent. Hang it to dry. Do not put your bag in the dryer.

If you are a customer that prefers a shinier ‘wet’ look, you can apply a foaming tire cleaner like those available at auto parts stores. Spray the tire cleaner or wax on a rag and wipe down the inner tube portion of your bag.

Many of our products are made from reclaimed inner tubes. Since each one is unique, and comes from a different tire, with different rubber of a different origin, some have a more noticeable odor than others. The odor can be strong initially and will decrease over time.

Like anything aromatic, it will smell stronger in warm weather than it does in cool weather. In addition, different people have different levels of sensitivity to this.

Please try washing the bag on gentle with a mild detergent or scented softner if no other solution has worked to remove a lasting smell.

If your item still has a strong smell that is not going away, please contact us to arrange a return at warranty@alchemygoods.com.

The whitish patina you see developing on your bag comes from a wax that is part of the rubber manufacturing process. This wax is intended to bloom out of the bag to protect the rubber from being degraded by ozone that naturally occurs in our atmosphere. Especially in hot conditions (like a locked car or sitting directly in the sun), you may see this develop on your bag.

The wax is not harmful and we think the aged look is pretty sweet. If you are a customer that prefers a shinier ‘wet’ look, you can apply a foaming tire cleaner or wax-like those available at auto parts stores.

Spray on a rag and wipe down the inner tube portion of your bag. Be sure to clean the bag with an eco-friendly cleaner prior to waxing a bag.

Occasionally, we do see some color transfer from one of our bags to someone’s clothes. In the textile and apparel industry, this color transfer from one fabric to another is called “crocking”.

Unfortunately, we don’t have a permanent fix for this issue.

Light laundering will sometimes remove the marking from your clothes. Please check out the care label on your garment for specifics.

We see this issue most commonly in hot and humid conditions so limiting your exposure to those conditions will help. Wearing darker colored clothing will also help minimize the appearance of any marking.

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