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    Return Merchandise Authorization (RMA) / Warranty Submission Form

    To exchange, return, or request a repair for any Alchemy Goods product, you must submit an email with the questions below to Warranty@alchemygoods.com

    We will contact you by email, providing you with an RMA number along with instructions on how to send in your product.

    Thank you for supporting Alchemy Goods.

     

    Instructions

    Send email to:
    Warranty@AlchemyGoods.com

    Subject:
    (Exchange / Repair / Return) - (Product Name) - (Order Number [####]) 

     Required information:
    1. Is this an Exchange, Return, or Repair? *
    2. First and Last Name 
    3. Shipping address, City, State, and Zip Code
    4. Phone number 
    5. Email address
    6. Order number from our store* (formatted ####) - If you purchased from another location please put that here. 
    7. When did you receive your product? 

    In addition to the above-required questions, please submit the questions below according to your type of request. 

    For Returns:

    1. What product are you returning?
    2. What is the reason for the return?
    3. Do you have the original packaging that the item came with?

    For Exchanges:

    1. What product are you exchanging?
    2. What is the correct product or size?
    3. Was this item received as a gift?

    For Repairs

    1. Please make sure to send a picture attached with your email to Warranty@AlchemyGoods.com 
    2. Please include a description of the issue for our repair team.
    3. When was the bag purchased?
    Feedback
    We value your feedback

    Drop us a line anytime: info@alchemygoods.com

    If you'd like to suggest a material you think we can upcycle for our products, contact our recycling coordinator.