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    Alchemy Goods “2nd Lifetime” Warranty:

    Our products are backed by a 100% satisfaction guaranteed, limited lifetime warranty. If a purchase does not meet your expectations, or you are unhappy with the product, you can return the item(s) for a full product refund, or replacement.

    If your item has a manufacturing defect in its workmanship or design, you can send it in for repair or replacement, always 100% hassle-free.

    Please keep in mind that our warranty does not cover wear and/or tear, theft/loss, material fading, or damage caused by improper use, and accidents!

    To receive a full refund or exchange for your item(s), the return must occur within 30-days of receiving the item and the item must be in unused condition with tags attached. Exchanges can be credited up to 60 days after purchase.

    To locate your order number, please refer to the packing slip included in your box, or on your confirmation email. Please contact Info@AlchemyGoods.com if you cannot find this information.

     

    Returns and Exchanges

    At the moment, we are only able to generate shipping return labels for our U.S. customers. If you are an International customer, you can still return your item but you must pay to return it to us. We will cover shipping on the way back to you.

    Instructions for returning and exchanging items can be found by clicking on the button below. For Repair instructions please scroll down.

    *Contact for Returns or Exchanges will be handled in a timely manner via email once we can verify RMA status* 

    You can return your purchases from Alchemy Goods by mail if you made your purchase online, or exchange it for credit if you purchased from one of our retailers.  Proof of purchase is required for all warranty and repair or replace. 

    Please retain all product packaging and tags until you're completely satisfied with the condition and performance of your purchase. Please return all product packaging and tags with your item.

    Full product refund can be issued up to 30 days after purchase, after which we can issue a store credit up to 60 days.

    *If you are returning a gift, please specify this, otherwise the original purchaser will be refunded. We will generate a store credit for you to use on future purchases to be emailed to you if specified.

     

    Mailing Your Return or Exchange

    1. Start the Return/Exchange process by clicking on the button above. 
      - Generate a Free Return label*, and put your item back in the box it came in. 
    2. Please include required proof of purchase in addition to the below:
      - Order number, purchase number, or in-store receipt
    3. Include printed RMA Return Form
    1. Send the item(s) back to the address marked on your generated return label.

    * Alchemy Goods is not responsible for lost, damaged, or incorrectly shipped packages. Initial Shipping charges cannot be refunded.

    ** In certain cases it can take up to 7 days to process a return.

     

    Repairs

    While we want to ensure a speedy return of your repaired product, we want to ensure that the repair is done fully, and not rushed. Please make sure that your product is not dirty when sending it in, as well include the following information with the product you need fixing.

    Repairs will be completed with the closest matching material and/or color to the original. For repairs where this is not possible, we will consult with you prior, and you may end up with a one of a kind, unique product.

    In certain cases, it may take up to 30 days to return a fully repaired product to you.

    We may at our discretion, replace your item, issue a discount code, or issue a merchandise credit for the last known retail value.

     

    *All contact for Repairs will be done through email. We will reply in a timely manner once we can verify information for RMA status* 

     

    Please send your email submission to Warranty@AlchemyGoods.com

    Be sure to include the following:

    Subject: Alchemy Goods Product REPAIR - (Your product name)

    1. First and Last Name
    2. Shipping address, City, State, and Zip Code
    3. Phone number
    4. Email address
    5. Order number from our store* (formatted ####-S) 
      * If you purchased from another location please include the retailer/shop name.
    6. Product Name
    7. How long have you had this product?
    8. Please describe the damage to your bag. The more detailed you are, the better we will be able to determine repair potential for your product.
    9. Please be sure to include pictures and indicate the point(s) of damage in your email submission.
    10. Print your email and include it in with the item you are having repaired 

     

    Once we have corresponded with instructions, you can send in your product to the address specified for repair. If your product qualifies under warranty for repair or replacement, your only responsibility is to get the product to us after we provide your RMA number.

      

     

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        Drop us a line anytime: info@alchemygoods.com

        If you'd like to suggest a material you think we can upcycle for our products, contact our recycling coordinator.